GENERAL

• This Website ("www.mrnmrspet.com") is owned and operated by Wanderlust Pet Services Private Limited (hereinafter referred to as “Owner” or “Company”) and is the sole owner, operator, author, and publisher of the Website. You must read and agree to these Terms of Use as well as our Privacy Policy. If you do not agree to this Terms of Use you may not use this Website.
• These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website.
• These Terms of Use along with the “Privacy Policy” extend to all users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with the Website to transact business on the Website.
• The company reserves the right to modify or terminate any portion of the Website or the Services offered by the company for any reason, without notice and without liability to any user. Users are responsible for regularly reviewing these Terms of Use so that they will be apprised of changes if any.
• Nothing in these Terms of Use should be construed to confer any rights to the users of the website.

DEFINITION

• "Services" means the products and/or services that are available for purchase on our website or otherwise.
• “Users” include the visitors on the website, including registered and unregistered users and breeders, traders, pet parents, NGO’s, Officials, etc. who wish to use services provided by our website.

DESCRIPTION OF SERVICES OR PRODUCTS

• Services or products available on this Website are for the users only, however, users can only get an overview of our services without registering.
• This website offers services to users who wish to avail or purchase the services for their pet needs like grooming, training, hostel stay, walking, pet adoption etc. The company may provide pet products such as accessories, pet foods, and pet toys.
• Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return, exchange, or otherwise only according to our various Policies.
• The images available might also not display the actual product or service and are solely targeted for marketing purposes. The company shall not be liable for any legal action on this account.
• The company reserves the right but is not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
• We reserve the right to limit the quantities of any products or services that are offered. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of the company. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
• The service provided on the website completely depends upon the requirement given by the user, and the user shall be wholly liable for any loss suffered to him by the use of such information.
• The Company provides a range of services, including food products and pet adoption services. All terms and conditions for these offerings may be governed by this Terms of Use and the Company's internal policies.

REGISTRATION

• To register on the website, the user will have to provide personal information after selecting the relevant category, including but not limited to name, e-mail, contact number, address, verification questions, and government ID, which will be used for the verification purpose.
• Registration is only a one-time process, and if the user has previously registered, he/she may log in/ sign into their account.

TERMS & CONDITIONS OF USE

• You do not violate any law or regulation existing in the country by use of this website.
• You are at least 18 years of age or above.
• The information provided by you during the registration process is true and correct and its accuracy is best to your personal knowledge which you believe to be true as a prudent man, further you agree to maintain the accuracy of such information.
• The membership or account on the website is only for personal use and shall not in any circumstances be used for commercial purposes as a general rule.
• The information or data available on the website as well as information or consultation provided through phone calls, chatting, messages or any other mode of communication is not absolute and shall not be considered as permanently fixed information, and such information is subject to change regularly as per the circumstances of the business. Any loss or legal consequences suffered by the user/ member/ client due to such information on the website shall under no circumstances make the company liable.

PROHIBITION OF USE

• While using this website, the following restrictions shall be applicable:
  • While the use of the content of the website, the same shall not be modified in any manner which includes, any public display, description, performance, sale, rental, or pricing of the products or services; or any other mode of such intention or requirement.
  • You shall not decompile, reverse engineer, or disassemble the content, or
  • You shall not remove or tamper with any copyright, trademark registration, or other intellectual property notices or marks from the content.
  • You are not allowed to use the website in any manner that is illegal or impairs the operation of the website or its availability or usage by others.
  • You further agree not to use any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancelbots, spiders, Trojan horses, other harmful code of properties, or any data gathering or extraction method in connection with your use of the website.
  • You are not allowed to make any use of the website for the benefit of another business.
  • You shall not use this website in any manner that may be harmful to the website or its content or cause harm to the reputation or functioning of the company in any manner.
• User will not:
  • Engage in any form of antisocial, disrupting, or destructive acts, including "flaming," "spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly understood and used on the Internet.
  • Using the Website and/or Services in a manner that is against the law, and might harm the company in any manner.
  • Publicise, advertise, sell any items, services, or otherwise (whether or not for profit), solicit others, or use the website for any commercial purpose.
  • The user shall have no right to modify or use the content from the website over which the user does not own or have express permission to modify or use.
  • Users shall not post, publish, distribute, submit, upload, transmit or make available any software or other computer files that contain a virus or other harmful software or data, or otherwise result in causing harm to the Website Services.
  • All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of our company or its licensors and is protected by copyright laws. The user shall not reproduce, modify, distribute or otherwise use any of the content on the Website for any purpose without the express written consent of the company.
• The company does not undertake that all other users will follow or comply with the terms stated above or any other of these terms, and therefore the user understands and undertake to assume all risk of harm or injury resulting from any such lack of compliance. The information, content, and other material available on the website is expressly owned by the company and the same may not be used, reproduced, or modified for any use without express permission from the company.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT

• The company takes all reasonable and possible modes and methods to display the services on the website as accurately as possible but does not guarantee the most accurate representation based on the content of the image represented or written description.
• Basic specifications of the services and products are specified on the website, further relevant information shall be communicated to the user at the company’s discretion.
• This is not undertaken by the company so that the website can run error-free and continuously. It is to be understood by the users that the service might run into errors and might shut down from time to time and might harm the customer’s or user’s machine/device/system for which the company shall not be liable.
• Any content viewed on the website is viewed or used by the user or the customer at their own risk, any loss or damage arising out of such usage shall not make the company liable.
• The user hereby declares that our employees, agents, representatives, suppliers, and other authorized users, and all of the foregoing entities shall not be responsible for any losses, damages, liabilities, and costs arising from the use of the website.
• The user undertakes that in no circumstances, the company shall be liable to you or any other person or entity for direct, indirect, incidental, special, or consequential damages, including but not limited to:
  • The use or the inability to use the website or services.
  • The cost of substitution of goods and services arising out of goods, data, information, or services purchased or obtained or messages received; or transactions entered into through or from the website and services or
  • Unauthorized access to or alteration of your transmissions or data;
  • Actions of any third party on the website and services; or
  • Any other matter relating to the website and/or services.
• Each paragraph, clause, sub-clause, and provision of this terms of use shall be severable from each other and if for any reason any paragraph, clause, sub-clause, or provision is invalid or unenforceable, such invalidity or unenforceability shall not prejudice or in any way affect the validity or enforceability of any other paragraph, clause, sub-clause or provision, which shall be read and construed so as to give thereto, the full effect thereof, subject only to any contrary provision of the law to the effect that where this provision of this terms of use or any paragraph, clause, sub-clause or provision hereof would be but for the provisions of this paragraph read and construed as being void or ineffective it shall nevertheless be a valid term of use, paragraph, clause, sub-clause or provision, as the case may be, to the full extent to which it is not contrary to any provision of the law.
• All the contents on the website, of any manner, whatsoever, are Copyrighted work protected under Indian Copyright Act, 1957. The unauthorized reproduction and distribution of our Copyrighted Work via the internet without our express permission constitute copyright infringement under the Copyright Act of 1957. Your act of infringement of our Copyrighted copyright and proprietary right makes you liable for action in law that includes prosecution under the Code of Civil Procedure, 1908, and Code of Criminal Procedure, 1973.
• Any failure of the company to exercise or enforce any right or provision of these terms of use shall not operate as a waiver of such right or provision.

ERRORS, INACCURACIES, AND OMISSIONS

• There may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product/service descriptions, pricing, promotions, offers, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice (including after you have submitted your order).
• In the event, a product/service is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information, the company shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price whether or not the order has been confirmed.

PRODUCT INFORMATION AND PRICING

• The price of all products, delivery charges and any other applicable charges are displayed in Indian Rupees (INR). All prices are current at time of display, but these prices are subject to change without notice.
• Company has made every effort to display as accurately as possible the colours of our products that appear on the website. Further, we have ensured that the measurements, information and description for products furnished on the site are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly.
• We offer you promotional discount codes that are applicable on the purchases made on this website. These discount codes can be applicable on all or certain specified products. Please note that use of only one discount code is permissible per order. You cannot use a discount code if an order is already placed.
• There are limited period vouchers and promotional codes which can be issued or cancelled by the company as part of any campaign or scheme. The terms for these campaigns will be decided by the company at the time of the campaign and these should be acceptable to you.
• As a condition of purchase, the Site requires your permission to send you administrative and promotional emails/calls. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. We shall have no responsibility in any manner whatsoever regarding any promotional emails/calls/SMS/MMS sent to you. The offers made in those promotional emails/calls/SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change.
• You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.
• The Site takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant.

TAXES

• You shall be responsible for payment of all fees/costs/charges associated with the purchase of products/ services from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

LINKS TO OTHER SITES

• This website may contain links to third-party websites. Any outside links are provided only as a convenience. Your use of outside links is at your sole risk. Links from the website do not constitute the company’s endorsement of any third party, its website, or its goods or services.
• The company is not responsible for any outside sites, services or other materials linked to or from the website, and disclaims all liability for any injury you may experience by using such materials.

INTELLECTUAL PROPERTY SOFTWARE AND CONTENT

• Company owns all the content available on this website, including the text, graphics and copyright works. The company is the exclusive owner of all rights in the compilation, design and layout of this website.
• You may not copy any content from this website without the prior written consent from the company. Modification, misuse, translation or creation of derivative work on the basis of website content is highly prohibited.
• The company grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in the company’s sole discretion) an unreasonable or disproportionately large load on company’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by the company to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by the company.

GUARANTEES AND WARRANTIES

• To the extent permitted by law, company excludes all warranties, representations and guarantees (whether express, implied or statutory), and we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this website or the content on or accessed through it.
• This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

• The company does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
• The user agrees that from time to time the company may remove the service for indefinite periods of time or cancel the service at any time, without any notice to the users.
• The company’s liability to the users in connection with any and all products and services purchased through the Website or company is strictly limited to the original purchase price of that product, no further claims of higher value shall be entertained by the company in any manner.
• The user expressly agrees that the use of, or inability to use, the services are at the user’s sole risk. The services and all products and services delivered to the user through the company are ‘as is’ and ‘as available’ for use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

FRAUDS

• Company reserves the right to recover the cost of goods, collection charges and other expenses that may occur from persons for using the Site fraudulently. Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.

INDEMNIFICATION

• The user agrees to indemnify, defend and hold harmless the company, and our subsidiaries, affiliates, partners (if any), officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of user’s breach of these Terms of Service or the documents they incorporate by reference or user’s violation of any law or the rights of a third party.

JURISDICTION AND ARBITRATION

• Those who access the website and/or services do so, on their own initiative and are responsible for compliance with all applicable laws including, but not limited to, any applicable local laws. These terms of use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this letter, shall be subject to the jurisdiction of the courts at Jaipur, Rajasthan.
• In case of any dispute firstly the matter shall be attempted to be resolved by way of Mediation. In case of failure to reach a resolution by way of mediation, the matter shall be referred to the Arbitrator as per the provisions of the Arbitration and Conciliation Act 1996 at Jaipur, Rajasthan in English. After which the jurisdiction of the court shall arise at Jaipur, Rajasthan.

I HAVE READ THE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Website Refund Policy

Welcome to www.mrnmrspet.com We value your satisfaction and aim to provide a seamless shopping experience for all your pet needs. Our commitment extends to offering a comprehensive cancellation, return, exchange, and refund policy ("Policy"). While most products available on our platform are eligible for returns, we advise our customers to review the product details before placing an order to confirm eligibility for returns. This Policy outlines the terms and conditions governing returns, exchanges, and refunds, aiming to streamline the process and uphold transparency in our transactions. Your trust in us is paramount, and we're here to assist you every step of the way.

Eligibility and Time Frame for Returns/Exchange:-

• It is advised to review the product details before placing an order to confirm eligibility for that particular product’s return/exchange.
• To be eligible for a return, your item must be unused, undamaged, and in its original packaging with all tags attached. Please ensure you have the receipt or proof of purchase, whether it's in digital or physical form.
• All our products which come under the below-mentioned categories will be eligible for an exchange.
  • Expired Product at the time of delivery
  • Damaged Product at the time of delivery

Pet Food/Treats and Accessories:

• Returns/exchange of pet products are only accepted, (if eligible) within 3 days of the delivery date.
• In case where the issue is:
  • Wrong Item delivered,
  • Item in box is damaged (but Shipping box is OK),
  • Missing Item in order,/
  • we would require customers to contact us with images/ videos of the packaging box and the product within 24 hrs of the order delivery time.
• Send us the request with Order ID and other details on support@mrnmrspet.com for us to understand the situation better.
• It is recommended to have an unboxing video as an evidence to resolve the above claims in a more paced manner.
• Cases not eligible for return:
  • Open or used items
  • Complaints of taste, health issues, etc. (We recommend consulting a nutritionist or the brand directly in this case)
  • Products with tampered scratch codes, serial numbers etc.
  • Individual items of a combo.
  • Custom or Personalized Items: unless they are defective or damaged upon arrival.
  • Clearance or Final Sale Items: Some pet food or accessories may be marked as clearance or final sale, indicating that they are sold "as is" and cannot be returned or exchanged.
  • Hygiene Products: Items such as grooming tools, litter boxes, or pet diapers that come into direct contact with pets' bodily fluids may not be eligible for return or exchange due to hygiene reasons.

Pet Services-

All Pet Services provided by our company such as Walking, Grooming, Training, Hostel services etc, can only be changed or modified within 24 hrs from booking. Once the communication has been started between our company and the respective service provider, the company can choose to reject such requests for change.

Cancellation:-

• In case of requests for order cancellations, MMP reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / shipped by us, we shall cancel the order and refund the entire amount within 6-7 working days.
• We will not be able to cancel orders that have already been processed.
• For pet services, cancellation of service rendered shall be done within 24 hrs from booking the services

Damages and issues

Please inspect your order upon receipt. Contact us immediately but not later than 48 hours if the item is defective, damaged or if you receive the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.

In the case, where the shipping box is damaged/ tampered with, please reject it at the time of delivery (including prepaid orders) and contact us immediately to resolve the case or issue a refund, if applicable.

Return/Refund Process

• To initiate a return/ exchange, email us using the “contact us” form on the main web page with details of the issue and relevant images/ videos to support the case.
• Once the request is approved, you need to send the product back to the address as mentioned in the package or as communicated at the time of the approval within 3 business days post approval (Please ensure the product is in its original condition and securely packaged to avoid any further issues during the return process, that might result in cancellation of the return request.)
• We'll notify you regarding the approval of your refund for the returned product after we have received and inspected it. If approved, refund will be initiated within 6-7 business days to your original payment method. For Pay on Delivery orders, we will require your bank details to transfer the money digitally, and it can take 6-7 business days for the refund to reflect in your account.
• A return shipping fee shall be applicable and will be deducted from the refund amount if the company chooses to collect the package.
• In the event of cancellation of an order, the same refund procedure shall be followed, for the appropriate amount to be refunded for such cancellation.

I HAVE READ THE RETURN/EXCHANGE POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Contact us

The Platform retains the right to cancel any order placed by you, at its sole discretion and shall intimate you of the same by way of an email/SMS. For any question relating to return or cancellation of any products, you can contact us at support@mrnmrspet.com or 91- 7597972222